How can we help you?
How to process a date change or refund?
If you purchased your tickets from Dubai Parks and Resorts or our theme parks directly, please contact us at AmazingService@DubaiParksandResorts.com or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am - 6:00pm (GST).
Our Call Centre anticipates a heavy call volume in the next few days, therefore we appreciate your patience with us as we work hard to respond to all enquiries as quickly as we can.
If you purchased your ticket from a third party, please contact that third party for the amendment/refund policy. Please note that we are not responsible for additional expenses, such as travel expenses.
ANNUAL PASS HOLDERS
I am an Annual Pass Holder, do I get a refund for the time that the parks have been closed?
The health and safety of our employees, guests and their families are our top priority. In support of both local and global efforts to reduce the spread of COVID-19, Dubai Parks and Resorts will extend its temporary suspension of its theme park operations from 31 March 2020 until such time the situation is re-evaluated. It also includes the suspension of operations at its onsite hotel, Lapita, and its retail and dining destination, Riverland Dubai.
You are among our most important guests and it is our intention to ensure that you receive the full value from your Annual Pass.
We are going to give you one month of membership for each month our destination was closed (rounded up to the nearest month). These months will automatically be added to the very end of your membership.
Annual Passholders whose passes expire during the closure period, will be given a validity extension for the accumulative number of months from 1 March 2020 until their pass expiry date. The extension period will be activated from the first day the theme parks reopen.
Annual Passholder validity extension will be automatically applied. For your enquiries, please contact us at AmazingService@DubaiParksandResorts.com or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am - 6:00pm (GST)