Update on BOLLYWOOD PARKS™ Dubai Operations

Update on BOLLYWOOD PARKS™ Dubai Operations

Following the direction of the Department of Tourism and Commerce Marketing and as part of our commitment to the health and safety of our guests and employees we have temporarily suspended operations at our theme parks; BOLLYWOOD PARKS™ Dubai, MOTIONGATE™ Dubai, LEGOLAND® Dubai, and LEGOLAND® Water Park until 8th April 2020, or at such time the situation will be re-evaluated.

Below, you’ll find information on the frequently asked questions. Please continue to check this page for additional updates.

Stay safe and we are looking forward to seeing you after the intermission.

TICKETS

May I get a refund on my ticket?

Guests who have purchased dated tickets for the period from 15 March 2020 until 8th April 2020 are eligible for a complimentary validity extension until 31 December 2020 or a full refund. Guests who have purchased undated tickets are eligible for a validity extension.

How to process a date change or refund?

If you purchased your tickets from Dubai Parks and Resorts or our theme parks directly, please contact us at AmazingService@DubaiParksandResorts.com or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am to 06:00pm (GST).

Our Call Centre anticipates a heavy call volume in the next few days, therefore we appreciate your patience with us as we work hard to respond to all enquiries as quickly as we can.

If you purchased your ticket from a third party, please contact that third party for the amendment/refund policy. Please note that we are not responsible for additional expenses, such as travel expenses.

EVENTS

I have a group event planned at the park during the closure. What should I do?

Contact your Event Organizer for details. Event Organizer should contact their park sales representatives directly.

 

For any further queries or concerns, please contact us at AmazingService@DubaiParksandResorts.com or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am to 06:00pm(GST).